Your Backup On Every Job

Bernard is the AI co-pilot that gives field technicians instant diagnostics, step-by-step coaching, and automated paperwork. Fix it right the first time, every time.

Meet Bernard: Every field technician's best friend, trained and ready with instant expertise when you need it most.

AI-Powered Diagnostics

Your Expert. In Your Pocket.

Identify the asset by photo, model, or serial. Bernard retrieves manuals, wiring diagrams, and training clips and guides installation, troubleshooting, and corrective repair with suggested verification tests. Less hunting, fewer escalations, consistent outcomes, so institutional knowledge is captured and reused.


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Multimodal Intelligence

See. Hear. Understand. Everything.

Show Bernard a photo of the error code. Let it hear the compressor noise. Point your camera at the unit or your multimeter while you describe the problem. Bernard sees what you see, hears what you hear, interprets readings in real time and maps to next steps. It’s like having a master technician over your shoulder on every job, when you need them.

Get started

Complete Workflow

Fix It. Source It. Document It. Done.

The part you need is already ordered before you finish the diagnosis. Bernard doesn't just tell you what's broken, it shows you exactly how to fix it, sources the part from the best supplier, and auto-generates your work order notes. One platform that makes every repair easier, from start to finish. No callbacks. No extra trips. No hassles.

Get started

Universal Excellence

Every Tech. Every Level. Unstoppable.

Turn your newest hire into a repair machine and make your 20-year veterans even faster. Bernard doesn't replace experience, it multiplies it. Junior techs get instant access to decades of collective knowledge, while seasoned pros slice through complex jobs at record speed. One tool that makes everyone on your team irreplaceable.

Get started

AI-Powered Diagnostics

Your Expert. In Your Pocket.

Identify the asset by photo, model, or serial. Bernard retrieves manuals, wiring diagrams, and training clips and guides installation, troubleshooting, and corrective repair with suggested verification tests. Less hunting, fewer escalations, consistent outcomes, so institutional knowledge is captured and reused.


Get started

Multimodal Intelligence

See. Hear. Understand. Everything.

Show Bernard a photo of the error code. Let it hear the compressor noise. Point your camera at the unit or your multimeter while you describe the problem. Bernard sees what you see, hears what you hear, interprets readings in real time and maps to next steps. It’s like having a master technician over your shoulder on every job, when you need them.

Get started

Complete Workflow

Fix It. Source It. Document It. Done.

The part you need is already ordered before you finish the diagnosis. Bernard doesn't just tell you what's broken, it shows you exactly how to fix it, sources the part from the best supplier, and auto-generates your work order notes. One platform that makes every repair easier, from start to finish. No callbacks. No extra trips. No hassles.

Get started

Universal Excellence

Every Tech. Every Level. Unstoppable.

Turn your newest hire into a repair machine and make your 20-year veterans even faster. Bernard doesn't replace experience, it multiplies it. Junior techs get instant access to decades of collective knowledge, while seasoned pros slice through complex jobs at record speed. One tool that makes everyone on your team irreplaceable.

Get started

AI-Powered Diagnostics

Your Expert. In Your Pocket.

Identify the asset by photo, model, or serial. Bernard retrieves manuals, wiring diagrams, and training clips and guides installation, troubleshooting, and corrective repair with suggested verification tests. Less hunting, fewer escalations, consistent outcomes, so institutional knowledge is captured and reused.


Get started

Multimodal Intelligence

See. Hear. Understand. Everything.

Show Bernard a photo of the error code. Let it hear the compressor noise. Point your camera at the unit or your multimeter while you describe the problem. Bernard sees what you see, hears what you hear, interprets readings in real time and maps to next steps. It’s like having a master technician over your shoulder on every job, when you need them.

Get started

Complete Workflow

Fix It. Source It. Document It. Done.

The part you need is already ordered before you finish the diagnosis. Bernard doesn't just tell you what's broken, it shows you exactly how to fix it, sources the part from the best supplier, and auto-generates your work order notes. One platform that makes every repair easier, from start to finish. No callbacks. No extra trips. No hassles.

Get started

Universal Excellence

Every Tech. Every Level. Unstoppable.

Turn your newest hire into a repair machine and make your 20-year veterans even faster. Bernard doesn't replace experience, it multiplies it. Junior techs get instant access to decades of collective knowledge, while seasoned pros slice through complex jobs at record speed. One tool that makes everyone on your team irreplaceable.

Get started

Proven Results

Trusted by techs.

Trusted by techs.

Built for results.

Built for results.

Solving actual field problems has earned the trust of repair professionals nationwide. Bernard delivers measurable improvements from day one.

Solving actual field problems has earned the trust of repair professionals nationwide. Bernard delivers measurable improvements from day one.

Lift First-Time Fix Rate

Guided diagnostics and verification tests reduce callbacks and repeat visits.

2+ Hours Saved Daily

Less admin, stronger records. Auto-log readings and photos. Ensure you capture the right fields.

Plug and Play

Install, scan, and start fixing with an interface tailored to repair-shop workflows.

For Business Owners

Scale expertise. Not headcount.

Bernard makes every technician perform like your best technician. From newest hires to veterans, ensure consistent, professional results across your entire fleet.

Explore Team Solutions

FAQ

Questions. Answered.

Will Bernard slow me down with more tech?
What if Bernard doesn't know an appliance?
Do I need special training to use this?
How quickly will I see ROI on Bernard?
Can Bernard integrate with our FSM system?

Field Notes

Repair Insights

Stay updated with the latest trends in appliance technology, repair innovations, and expert tips to enhance your service capabilities.

Stay updated with the latest trends in appliance technology, repair innovations, and expert tips to enhance your service capabilities.

The Future of Smart Appliance Repair

Oct 10, 2025

Why First-Time Fix Rates Matter More Than Ever

Sep 23, 2025

AI in Field Service: Beyond the Hype

Sep 15, 2025

The Future of Smart Appliance Repair

Oct 10, 2025

Why First-Time Fix Rates Matter More Than Ever

Sep 23, 2025

See all insights

Get Bernard for your team now!

Start free trial

Start free trial

Ready to Fix Faster?

Whether you're a journeyman or managing a fleet of hundreds, Bernard gives you and your team the tools to complete every job with speed, confidence, and precision.