Capture every call.
Plan every repair.
Fix the problem the first time, with a complete game
plan for your tech before the truck ever rolls.
Fix the problem the first time, with a complete game plan for your tech
before the truck ever rolls.
Power your front office, back office,
and field with one AI driven workflow.
Power your front office, back office, and field with one AI driven workflow.
Power your front office, back office,
and field with one AI driven workflow.
Understand every job from the first call.
New repair, warranty dispatch, status request, redo, or escalation.
Bernard recognizes what the customer needs, finds the right job history, and applies your rules.
Answer Every Call
Answer business-hours, overflow, after-hours, and voicemail calls so no new job or customer request slips through.
Recognize Every Job
Identify COD, warranty, redo, status, and escalation requests, then route each job to the right workflow.
Apply Your Rules
Apply pricing, coverage, fees, warranty, service-area, and escalation rules in every customer conversation.
Understand every job
from the first call.
New repair, warranty dispatch, status request, redo, or escalation.
Bernard recognizes what the customer needs, finds the right job history, and applies your rules.
Answer Every Call
Answer business-hours, overflow, after-hours, and voicemail calls so no new job or customer request slips through.
Recognize Every Job
Identify COD, warranty, redo, status, and escalation requests, then route each job to the right workflow.
Apply Your Rules
Apply pricing, coverage, fees, warranty, service-area, and escalation rules in every customer conversation.
Understand every job from the first call.
New repair, warranty dispatch, status request, redo, or escalation.
Bernard recognizes what the customer needs, finds the right job history, and applies your rules.
Answer Every Call
Answer business-hours, overflow, after-hours, and voicemail calls so no new job or customer request slips through.
Recognize Every Job
Identify COD, warranty, redo, status, and escalation requests, then route each job to the right workflow.
Apply Your Rules
Apply pricing, coverage, fees, warranty, service-area, and escalation rules in every customer conversation.
Build a schedule
your team can fulfill
Bernard reads live availability and considers service areas, technician fit, appointment windows, warranty requirements, parts timing, and customer preferences. It books a visit your team can deliver.
Read live availability
Read technician availability, appointment windows, business hours, service areas, and booking rules directly from your operating system.
Match Every Visit
Pair each job with the right technician, territory, skills, appliance experience, and arrival window.
Sync Every Change
Create, reschedule, or cancel appointments and write every update back to the FSM your team already uses.
Build a schedule
your team can fulfill
Bernard reads live availability and considers service areas, technician fit, appointment windows, warranty requirements, parts timing, and customer preferences. It books a visit your team can deliver.
Read live availability
Read technician availability, appointment windows, business hours, service areas, and booking rules directly from your operating system.
Match Every Visit
Pair each job with the right technician, territory, skills, appliance experience, and arrival window.
Sync Every Change
Create, reschedule, or cancel appointments and write every update back to the FSM your team already uses.
Build a schedule
your team can fulfill
Bernard reads live availability and considers service areas, technician fit, appointment windows, warranty requirements, parts timing, and customer preferences. It books a visit your team can deliver.
Read live availability
Read technician availability, appointment windows, business hours, service areas, and booking rules directly from your operating system.
Match Every Visit
Pair each job with the right technician, territory, skills, appliance experience, and arrival window.
Sync Every Change
Create, reschedule, or cancel appointments and write every update back to the FSM your team already uses.
Protect every visit before it goes wrong
New repair, warranty dispatch, status request, redo, or escalation.
Bernard recognizes what the customer needs, finds the right job history, applies your rules. Every conversation begins with proper context.
Confirm Every Customer
Send the right call, text, email, or portal request to confirm appointments and collect whatever the job still needs.
Catch Readiness Gaps
Surface missing parts, unanswered questions, incomplete payments, coverage conflicts, while they are still fixable.
Trigger the Next Action
Retry failed outreach, route uncertain cases for human review, and keep open or escalated work from disappearing.
Protect every visit before it goes wrong
New repair, warranty dispatch, status request, redo, or escalation.
Bernard recognizes what the customer needs, finds the right job history, applies your rules. Every conversation begins with proper context.
Confirm Every Customer
Send the right call, text, email, or portal request to confirm appointments and collect whatever the job still needs.
Catch Readiness Gaps
Surface missing parts, unanswered questions, incomplete payments, coverage conflicts, while they are still fixable.
Trigger the Next Action
Retry failed outreach, route uncertain cases for human review, and keep open or escalated work from disappearing.
Protect every visit before it goes wrong
New repair, warranty dispatch, status request, redo, or escalation. Bernard recognizes what the customer needs, finds the right job history, applies your rules. Every conversation begins with proper context.
Confirm Every Customer
Send the right call, text, email, or portal request to confirm appointments and collect whatever the job still needs.
Catch Readiness Gaps
Surface missing parts, unanswered questions, incomplete payments, coverage conflicts, while they are still fixable.
Trigger the Next Action
Retry failed outreach, route uncertain cases for human review, and keep open or escalated work from disappearing.
How residential repair shops
scale with Bernard
Real appliance repair businesses. Real numbers. Bernard doesn't just fix appliances faster, it transforms how residential service shops compete, grow, and keep customers coming back.
%
Of inbound calls answered
%
Of diagnosis queue handled automatically
%
Fewer second trips
How residential repair shops scale with Bernard
Real appliance repair businesses. Real numbers. Bernard doesn't just fix appliances faster, it transforms how residential service shops compete, grow, and keep customers coming back.
%
Of inbound calls answered
%
Of diagnosis queue handled automatically
%
Fewer second trips
How residential repair shops scale with Bernard
Real appliance repair businesses. Real numbers. Bernard doesn't just fix appliances faster, it transforms how residential service shops compete, grow, and keep customers coming back.
%
Of inbound calls answered
%
Of diagnosis queue handled automatically
%
Fewer second trips
You can do a lot
more with Bernard
You can do so much
more with Bernard
GUIDED PLAYBOOKS
FOLLOW-UPS
PRIORITY QUEUE
LEAD CAPTURE
REQUEST TRIAGE
APPOINTMENT REMINDERS
CALL ROUTING
PROCESS RULES
SMART SCHEDULING
PARTS LOOKUP
SERVICE MISSIONS
SYMPTOM CAPTURE
GUIDED PLAYBOOKS
FOLLOW-UPS
PRIORITY QUEUE
LEAD CAPTURE
REQUEST TRIAGE
APPOINTMENT REMINDERS
CALL ROUTING
PROCESS RULES
SMART SCHEDULING
PARTS LOOKUP
SERVICE MISSIONS
SYMPTOM CAPTURE
Recent articles
Read our latest posts to learn more about technology and market trends, plus technical deep dives and useful tutorials.
Product
Featured
The Future of Smart Appliance Repair
Smart appliances are transforming how we diagnose, repair, and maintain household systems—and technicians who adapt will thrive.
Dan Katzman
Product
Why First-Time Fix Rates Matter More Than Ever
Rising costs and customer expectations are making first-time fixes the difference between profitable service calls and financial losses. Learn why FTF rates are now critical for business success.
Dan Katzman
Update
AI in Field Service: Beyond the Hype
Separating real AI applications from marketing promises in field service. A practical look at how artificial intelligence is actually transforming repair workflows today.
Dan Katzman
Recent articles
Read our latest posts to learn more about technology and market trends, plus technical deep dives and useful tutorials.
Product
Featured
The Future of Smart Appliance Repair
Smart appliances are transforming how we diagnose, repair, and maintain household systems—and technicians who adapt will thrive.
Dan Katzman
Product
Why First-Time Fix Rates Matter More Than Ever
Rising costs and customer expectations are making first-time fixes the difference between profitable service calls and financial losses. Learn why FTF rates are now critical for business success.
Dan Katzman
Update
AI in Field Service: Beyond the Hype
Separating real AI applications from marketing promises in field service. A practical look at how artificial intelligence is actually transforming repair workflows today.
Dan Katzman
Recent articles
Read our latest posts to learn more about technology and market trends, plus technical deep dives and useful tutorials.
Product
Featured
The Future of Smart Appliance Repair
Smart appliances are transforming how we diagnose, repair, and maintain household systems—and technicians who adapt will thrive.
Dan Katzman
Product
Why First-Time Fix Rates Matter More Than Ever
Rising costs and customer expectations are making first-time fixes the difference between profitable service calls and financial losses. Learn why FTF rates are now critical for business success.
Dan Katzman
Update
AI in Field Service: Beyond the Hype
Separating real AI applications from marketing promises in field service. A practical look at how artificial intelligence is actually transforming repair workflows today.
Dan Katzman
Frequently
asked questions
Does Bernard work offline?
What devices does Bernard support?
Can Bernard handle my brand?
How long is the setup?
What about my existing tools?
Frequently
asked questions
Does Bernard work offline?
What devices does Bernard support?
Can Bernard handle my brand?
How long is the setup?
What about my existing tools?
Frequently
asked questions
Does Bernard work offline?
What devices does Bernard support?
Can Bernard handle my brand?
How long is the setup?
What about my existing tools?