Your front door, triage, and parts
procurement agent for appliance repair
Your front door, triage, and parts
procurement agent for appliance repair
Fix the problem the first time, with a complete game plan for your
Fix the problem the first time, with a complete game plan for your tech before the truck ever rolls.
tech before the truck ever rolls.
HOW IT WORKS
Power your front office, back office, and field with one AI driven workflow.
One brain that answers the phone, diagnoses the job, orders the right part, and walks your tech through the fix. Every stage connected. Every job covered.
HOW IT WORKS
Power your front office, back office, and field with one AI driven workflow.
One brain that answers the phone, diagnoses the job, orders the right part, and walks your tech through the fix. Every stage connected. Every job covered.
Answer the Call
Diagnose
Order Parts
Bernard csr
Answer every call. Capture every symptom.
Stop losing revenue to voicemail. Bernard picks up every inbound call, day or night, captures symptoms, checks warranty status, and routes the job before a human needs to touch it. Your customers get through on the first try.
Bernard csr
Answer every call. Capture every symptom.
Stop losing revenue to voicemail. Bernard picks up every inbound call, day or night, captures symptoms, checks warranty status, and routes the job before a human needs to touch it. Your customers get through on the first try.
Bernard csr
Answer every call. Capture every symptom.
Stop losing revenue to voicemail. Bernard picks up every inbound call, day or night, captures symptoms, checks warranty status, and routes the job before a human needs to touch it. Your customers get through on the first try.
BERNARD TRIAGE
Diagnose the problem before the truck rolls.
Stop sending techs out blind. Bernard pre-diagnoses every job, matching symptoms against known failure patterns, so your technician arrives already knowing the problem, the likely fix, and what to bring.
BERNARD TRIAGE
Diagnose the problem before the truck rolls.
Stop sending techs out blind. Bernard pre-diagnoses every job, matching symptoms against known failure patterns, so your technician arrives already knowing the problem, the likely fix, and what to bring.
BERNARD TRIAGE
Diagnose the problem before the truck rolls.
Stop sending techs out blind. Bernard pre-diagnoses every job, matching symptoms against known failure patterns, so your technician arrives already knowing the problem, the likely fix, and what to bring.
BERNARD PARTS
Order the right part. Get it on the truck.
Stop wasting visits on wrong parts. Bernard identifies the exact part required, cross-references the model number, and orders ahead. It's on the truck before dispatch, not after the first failed trip.
BERNARD PARTS
Order the right part. Get it on the truck.
Stop wasting visits on wrong parts. Bernard identifies the exact part required, cross-references the model number, and orders ahead. It's on the truck before dispatch, not after the first failed trip.
BERNARD PARTS
Order the right part. Get it on the truck.
Stop wasting visits on wrong parts. Bernard identifies the exact part required, cross-references the model number, and orders ahead. It's on the truck before dispatch, not after the first failed trip.
Results
How residential repair
shops scale with Bernard
Real appliance repair businesses. Real numbers. Bernard doesn't just fix appliances faster, it transforms how residential service shops compete, grow, and keep customers coming back.
%
Of inbound calls answered
%
Of inbound calls answered
%
Of diagnosis queue handled automatically (and growing)
%
Of diagnosis queue handled automatically (and growing)
%
Fewer second trips
%
Fewer second trips
BLOG
Recent articles
Read our latest posts to learn more about technology and market
trends, plus technical deep dives and useful tutorials.
Read our latest posts to learn more about technology and market trends, plus technical deep dives and useful tutorials.
Product
The Future of Smart Appliance Repair
Smart appliances are transforming how we diagnose, repair, and maintain household systems—and technicians who adapt will thrive.
By
Dan Katzman
Product
The Future of Smart Appliance Repair
Smart appliances are transforming how we diagnose, repair, and maintain household systems—and technicians who adapt will thrive.
By
Dan Katzman
Product
Why First-Time Fix Rates Matter More Than Ever
Rising costs and customer expectations are making first-time fixes the difference between profitable service calls and financial losses. Learn why FTF rates are now critical for business success.
By
Dan Katzman
Product
Why First-Time Fix Rates Matter More Than Ever
Rising costs and customer expectations are making first-time fixes the difference between profitable service calls and financial losses. Learn why FTF rates are now critical for business success.
By
Dan Katzman
Update
AI in Field Service: Beyond the Hype
Separating real AI applications from marketing promises in field service. A practical look at how artificial intelligence is actually transforming repair workflows today.
By
Dan Katzman
Update
AI in Field Service: Beyond the Hype
Separating real AI applications from marketing promises in field service. A practical look at how artificial intelligence is actually transforming repair workflows today.
By
Dan Katzman