Your best tech can't
be everywhere. Bernard can.

Bernard answers the call, diagnoses the issue, and predicts the parts before your tech rolls out. First-time fix rates go up from day one. Your team handles escalations. Bernard handles the rest.

COVERAGE

Whatever's broken in the home, Bernard has seen it before.

Washers, dryers, refrigerators, dishwashers, ovens, ranges. It doesn't matter what brand or model walks in the door. Bernard already knows what's wrong, what it takes to fix it, and what parts to bring. And if it hasn't seen it yet, it goes and finds the answer before your tech has to.

AI RECEPTIONIST

Every call picked up. Every customer heard.

Every inbound call picked up. Symptoms captured. Warranty or out-of-warranty, routed correctly. "Where's my technician?" handled automatically. Your customers get through on the first try.

AI DIAGNOSIS

350 pre ID's Handled without any hassle.

Bernard pre-diagnoses every job, arming techs with researched fixes. By auto-closing high-confidence cases, it clears 60% to 70% of a typical shop's diagnostic queue.

AI DOCUMENTATION

Paperwork. Done before the tech leaves.

Photos tagged. Error codes logged. Repair steps documented. Everything syncs to your system automatically. No missing records. No rejected claims. No Friday afternoon data chase.

Intake

Customer calls in. Bernard picks up, captures the issue, and builds the ticket. Already have CSRs? Bernard pulls context from their calls automatically, so nothing gets lost between the phone and the system. If the symptoms aren't clear enough to diagnose, Bernard follows up with the customer directly to get what's missing. Every job starts with a complete picture.

Diagnosis
Parts
Communications
Intake

Customer calls in. Bernard picks up, captures the issue, and builds the ticket. Already have CSRs? Bernard pulls context from their calls automatically, so nothing gets lost between the phone and the system. If the symptoms aren't clear enough to diagnose, Bernard follows up with the customer directly to get what's missing. Every job starts with a complete picture.

Diagnosis
Parts
Communications
Intake

Customer calls in. Bernard picks up, captures the issue, and builds the ticket. Already have CSRs? Bernard pulls context from their calls automatically, so nothing gets lost between the phone and the system. If the symptoms aren't clear enough to diagnose, Bernard follows up with the customer directly to get what's missing. Every job starts with a complete picture.

Diagnosis

Bernard diagnoses down to the serial number. Not just "it's a Samsung fridge," but which Samsung fridge, what's failed on that exact model before, and how your best tech would approach it. Every diagnosis comes with the research already done: repair steps, known issues, and similar jobs for reference. High-confidence cases close automatically.

Parts

Once the diagnosis is set, Bernard identifies the parts and checks live availability. Your team can order directly through Bernard before the tech ever leaves the shop. No calling distributors. No checking stock manually. The right parts are moving before the appointment is confirmed. No shotgun blasts - just high probability parts every time.

Communications

Jobs matched to open slots. Confirmations sent automatically. Reschedules handled without a phone call. On service day, your customer gets a "technician on the way" alert. Between jobs, Bernard reaches out proactively to follow up, check satisfaction, and keep your schedule full. Your team stops chasing confirmations and starts filling capacity.

Results

How residential repair
shops scale with Bernard

Real appliance repair businesses. Real numbers. Bernard doesn't just fix appliances faster, it transforms how residential service shops compete, grow, and keep customers coming back.

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Of inbound calls answered
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Of inbound calls answered
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Of diagnosis queue handled automatically (and growing)
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Of diagnosis queue handled automatically (and growing)
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Fewer second trips
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Fewer second trips