Field Notes

The Technician's Edge

Expert insights on AI, diagnostics, and the future of home repair from the team at Bernard.

Expert insights on AI, diagnostics, and the future of home repair from the team at Bernard.

The Future of Smart Appliance Repair

Oct 10, 2025

The Future of Smart Appliance Repair

Oct 10, 2025

The Future of Smart Appliance Repair

Oct 10, 2025

Why First-Time Fix Rates Matter More Than Ever

Sep 23, 2025

Why First-Time Fix Rates Matter More Than Ever

Sep 23, 2025

Why First-Time Fix Rates Matter More Than Ever

Sep 23, 2025

AI in Field Service: Beyond the Hype

Sep 15, 2025

AI in Field Service: Beyond the Hype

Sep 15, 2025

AI in Field Service: Beyond the Hype

Sep 15, 2025

The Vanishing Trade: Why Every Technician Counts More Than Ever

Sep 15, 2025

The Vanishing Trade: Why Every Technician Counts More Than Ever

Sep 15, 2025

The Vanishing Trade: Why Every Technician Counts More Than Ever

Sep 15, 2025

The Hidden Cost of Bad Documentation: Why Notes Matter More Than You Think

Sep 12, 2025

The Hidden Cost of Bad Documentation: Why Notes Matter More Than You Think

Sep 12, 2025

The Hidden Cost of Bad Documentation: Why Notes Matter More Than You Think

Sep 12, 2025

From Novice to Expert: How AI Compresses Years of Learning Into Months

Sep 1, 2025

From Novice to Expert: How AI Compresses Years of Learning Into Months

Sep 1, 2025

From Novice to Expert: How AI Compresses Years of Learning Into Months

Sep 1, 2025