Blog
Read our latest posts to learn more about technology and market
trends, plus technical deep dives and useful tutorials.
Product
The Future of Smart Appliance Repair
Smart appliances are transforming how we diagnose, repair, and maintain household systems—and technicians who adapt will thrive.
By
Dan Katzman
Product
The Future of Smart Appliance Repair
Smart appliances are transforming how we diagnose, repair, and maintain household systems—and technicians who adapt will thrive.
By
Dan Katzman
Product
Why First-Time Fix Rates Matter More Than Ever
Rising costs and customer expectations are making first-time fixes the difference between profitable service calls and financial losses. Learn why FTF rates are now critical for business success.
By
Dan Katzman
Product
Why First-Time Fix Rates Matter More Than Ever
Rising costs and customer expectations are making first-time fixes the difference between profitable service calls and financial losses. Learn why FTF rates are now critical for business success.
By
Dan Katzman
Update
AI in Field Service: Beyond the Hype
Separating real AI applications from marketing promises in field service. A practical look at how artificial intelligence is actually transforming repair workflows today.
By
Dan Katzman
Update
AI in Field Service: Beyond the Hype
Separating real AI applications from marketing promises in field service. A practical look at how artificial intelligence is actually transforming repair workflows today.
By
Dan Katzman
Product
The Vanishing Trade: Why Every Technician Counts More Than Ever
With 40% of technicians nearing retirement and few replacements entering the field, the appliance repair workforce crisis is reshaping how businesses must operate to survive.
By
Dan Katzman
Product
The Vanishing Trade: Why Every Technician Counts More Than Ever
With 40% of technicians nearing retirement and few replacements entering the field, the appliance repair workforce crisis is reshaping how businesses must operate to survive.
By
Dan Katzman
Product
The Hidden Cost of Bad Documentation: Why Notes Matter More Than You Think
Poor service documentation costs repair businesses thousands per technician annually through lost warranty claims, repeat visits, and operational inefficiencies that add up fast.
By
Dan Katzman
Product
The Hidden Cost of Bad Documentation: Why Notes Matter More Than You Think
Poor service documentation costs repair businesses thousands per technician annually through lost warranty claims, repeat visits, and operational inefficiencies that add up fast.
By
Dan Katzman
Product
From Novice to Expert: How AI Compresses Years of Learning Into Months
Traditional technician training takes 3-5 years to reach competency. AI-powered coaching is collapsing that timeline while improving outcomes for both trainees and businesses.
By
Dan Katzman
Product
From Novice to Expert: How AI Compresses Years of Learning Into Months
Traditional technician training takes 3-5 years to reach competency. AI-powered coaching is collapsing that timeline while improving outcomes for both trainees and businesses.
By
Dan Katzman