Turn every technician
into your best technician.
The AI co-pilot that makes junior techs confident
and senior techs unstoppable.
Your backup on every job
Watch a demo
Real-time diagnostics, guided repairs, and automated paperwork. Bernard turns uncertainty into confidence.
CAPABILITY
Get to Know Bernard
Connect all you employees, starting with the field, in the systems you already us. Bernard streamlines everything from equipment identification to work order completion — helping service companies spend less time on repeat visits, and more time growing revenue.
Power
Diagnose faster
Being an exceptional technician starts with accurate, fast diagnosis. Bernard analyzes thousands of models instantly, recognizes failure patterns, and suggests proven fixes pulled from millions of real repairs.
Fix smarter.
Bernard guides technicians through repairs with step-by-step intelligence drawn from deep equipment history. Reduce repeat visits, resolve issues precisely, and keep equipment performing at its best.
Capture deeper
Access veteran expertise, manufacturer documentation, and your shop’s tribal knowledge—all in one place. Every repair your team logs becomes searchable, helping your newest tech perform like a seasoned pro.
Speed
Know what's wrong instantly
Bernard identifies failures in seconds
Efficiency
Stop writing reports by hand
Bernard guides technicians through repairs with step-by-step intelligence drawn from deep equipment history. Reduce repeat visits, resolve issues precisely, and keep equipment performing at its best.
Results
The numbers speak for themselves
Technicians using Bernard close more jobs on the first visit, reclaim hours every day, and spend less time on callbacks. These aren't promises. They're what's happening in the field right now.
Explore
90%+
First-time fix rate
Repairs completed right the first visit
2+
Hours saved daily
Time reclaimed from diagnostics and paperwork
25%
Fewer truck rolls
Callbacks and repeat visits eliminated
OnSite™
Everything techs need, right where they need it.
OnSite equips techs with troubleshooting intelligence, guided workflows, and auto documentation—everything they need to deliver faster, more accurate service.
FieldView™
A live window into your entire field operation
FieldView™ surfaces job progress, technician activity, and service patterns in real time. Better visibility, stronger decisions, and consistently better outcomes.
INDUSTRIES
Where you work matters
Every trade has its own demands
HVAC residential systems
Emergency calls, seasonal surges, homeowner expectations
HVAC commercial and industrial
Emergency calls, seasonal surges, homeowner expectations
Appliance repair residential
Multi-brand expertise, quick turnarounds, customer satisfaction
Appliance repair commercial
Minimize downtime, handle large volume, manage complexity
Speed
Go live in 10 days,not 10 months
Most platforms promise transformation. Bernard delivers it. Watch your team go from setup to measurable ROI faster than you thought possible.
Day 1
Connected and ready
Plug Bernard into your FSM, import your team, and deploy to the field. No waiting for IT, no complex setup. Your techs start working smarter immediately.
Day 5
Adoption takes hold
Your crew is using Bernard on every job. Diagnostics are faster, first-time fixes climb, and the paperwork that used to eat hours just disappears.
Day 10
ROI is undeniable
Thirty percent more jobs closed. Callbacks nearly eliminated. Your team is asking why you didn't do this sooner.
Questions
Everything you need to know about getting started.
Does Bernard work offline?
Yes. Bernard runs on your phone and delivers diagnostics whether you have signal or not. Your data syncs when you're back online.
What devices does Bernard support?
Bernard works on iOS and Android. The app is lightweight and runs on most modern phones without slowing you down.
Can Bernard handle my brand?
Bernard covers HVAC and appliance repair across all major brands. If you work on it, Bernard knows it.
How long is the setup?
Download the app and you're working in minutes. No complex onboarding, no waiting for IT. Just install and go.
What about my existing tools?
Bernard integrates with your current FSM, CRM, and accounting software. No rip and replace. Just connect and move forward.
Still have questions?
Reach out to our team anytime.
Contact
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Real results
From technicians and business owners using Bernard.
"Bernard cut my diagnostic time in half. I'm closing jobs faster and my callbacks dropped to almost nothing."
Marcus Chen
HVAC technician, Denver
"We went from guessing at problems to knowing exactly what's wrong. Our first-time fix rate jumped twenty percent. "
Sarah Rodriguez
Service manager, Phoenix
"The paperwork alone saves us hours every week. But the real win is how much smarter our team got about the work."
James Mitchell
Owner, appliance repair