Know the fix
before the truck rolls.
You run appliance repair on tight margins and thinner patience. Bernard diagnoses the problem before your technician leaves the driveway, so they show up once, fix it right, and move on.
THE REAL PROBLEM
Your techs are good. But, your systems fail them.
The truck rolls. The tech walks in blind. They guess, order a part, and come back Tuesday. The customer leaves a one-star review. The OEM docks your NPS. It's not a people problem. It's an information problem.
WITHOUT PRE-ID
40-60%
Industry-average first-time fix rate
Your tech walks in guessing.
Service bulletins buried in OEM portals nobody checks pre-visit
Callback rate bleeds profit and tanks
your NPS with Samsung
WITH BERNARD PRE-ID
87%+
Pre-ID confidence before dispatch
Your tech walks in prepared.
Exact model, serial, manufacture date, platform
family are locked before dispatch
Ranked diagnosis with confidence scores
and the right parts pre-staged
Every relevant service bulletin auto-surfaced
for this exact unit
Bernard catches the "DLG" prefix — flags it as
gas, corrects the Pre-ID automatically
First-time fix rate climbs. Fewer callbacks.
Higher NPS. More profit per truck roll
Failure rates shape prediction.
Bernard pulls parts failure statistics from your parts distrbutori data, which parts break most often on which models, which replacements actually work, which parts have been revised. Statistical intelligence, not guesswork.
Photos sharpen the diagnosis.
Bernard asks for photos before the truck rolls, for eg. nameplate, appliance, visible damage. Image analysis detects water leaks, frost buildup, error code displays automatically. Each image tightens the Pre-ID.
Context you'd never think to ask.
Was there an electrical storm recently? How long is the dryer vent run? Is the fridge in a tight enclosure? Bernard asks the questions your best senior tech would ask, the ones that aren't in any manual.
Calls, texts, and emails. All are handled automatically.
Need follow-up photos? Bernard texts. Confirm appointment windows? Bernard calls. Send pre-arrival reminders? Bernard emails. Every conversation is transcribed, logged, and fed into the job context. You stay in the loop at all times.
Gets smarter with every fix.
One tech finds the fix three states away the system learns from that video, that diagnosis, that outcome. Every completed job makes Bernard smarter for every other tech on the next one. Your best tech's intuition, everywhere.
Parts ready before the truck rolls.
Bernard syncs with your parts distributor to check real-time inventory. Based on the pre-ID, we confirm which parts are in stock and flag ordering before dispatch. No more showing up empty-handed. No more mid-job parts runs.
STEP 01
Customer calls in.
Bernard's AI receptionist answers instantly.24/7, zero hold time. It handles the intake naturally: captures the symptom, verifies warranty status, answers FAQs. No more voicemail. No more missed calls.
STEP 02
Nameplate scan and model lock.
Bernard sends the customer a text asking for a photo of the nameplate. From that image, it decodes the model, serial, manufacture date, and platform. If they can't find it, you can make a video call to them directly.
STEP 03
Pre-ID generates automatically.
Bernard cross-references the model against every manual, bulletin, error code, and failure-rate statistic. It produces a ranked diagnosis, a parts list, and confirms stock . All before you assign a tech.
STEP 04
AI agents gather more context.
Send an agent via text or call to ask targeted follow-up questions. Run 50 of these at once, each conversation is handled independently. Override, edit, or jump in live anytime.
STEP 05
Tech gets a full packet.
Bernard generates a technician briefing: what's wrong, what to bring, where to take photos, what measurements to verify, and what warranty docs to complete. Your tech walks in prepared.
RESULT
First-time fix. One trip.
The right tech, with the right part, armed with the right knowledge. Fixed on the first visit. Customer happy. OEM happy. You profitable.
