# Bernard

> Bernard is software that answers the phones, books the jobs, and pre-IDs the parts for appliance repair servicers.

Bernard Labs builds Bernard, software for the appliance repair trade. Bernard answers inbound customer calls, books and schedules service jobs, handles status and reschedule requests, and identifies the parts a job is likely to need before the technician leaves. It is sold directly to independent and multi-location appliance repair servicers on a per-location subscription. Bernard Labs is a technology supplier to the trade and does not perform repair services.

Bernard handles calls automatically rather than through live agents. Any caller who asks for a person is transferred to one.

## What Bernard does

- Answers every inbound call, day or night, captures the symptoms, checks warranty status, and books the job into the system the servicer already runs.
- Pre-diagnoses the job before the first visit: model, serial, symptoms, likely failure, and the parts the technician should bring.
- Identifies the exact part, cross-references the model number, and orders ahead so it is on the truck before dispatch.
- Keeps one record per job: the call, the diagnosis, the parts, and the status.

## Who it is for

Independent and multi-location appliance repair servicers, including factory-authorized service centers. Bernard is priced per location.

## Company

- Legal name: Bernard Labs
- Headquarters: New York, NY
- Business type: software company, technology supplier to the appliance repair trade (NAICS 513210)
- Trade memberships: United Servicers Association (UASA), Professional Service Association (PSA), National Home Service Contract Association (NHSCA)

## Pages

- [Home](https://bernardhq.com/): what Bernard does and how it works
- [Contact and demo requests](https://bernardhq.com/contact)
- [Blog](https://bernardhq.com/blog)
- [Careers](https://jobs.ashbyhq.com/bernard)

## Articles

- [Why First-Time Fix Rates Matter More Than Ever](https://bernardhq.com/blog/why-first-time-fix-rates-matter-more-than-ever)
- [The Future of Smart Appliance Repair](https://bernardhq.com/blog/the-future-of-smart-appliance-repair)
- [AI in Field Service: Beyond the Hype](https://bernardhq.com/blog/ai-in-field-service-beyond-the-hype)

## Legal

- [Terms and Conditions](https://bernardhq.com/terms-and-conditions)
- [Privacy Policy](https://bernardhq.com/privacy-policy)